FAQ

Why choose Log Cabin Toys?

We are a family based local company.  All of our products are sourced locally and manufactured in our factory.  Both our products and our packaging are environmentally responsible. 

Log Cabin Toys are high quality authentic wooden models of historic log buildings. Our kits come complete with everything you will need to build an impressive log structure. We offer a fun, educational project that can be enjoyed by all members of the family, and when you're done putting it together you will have created a keepsake that can be enjoyed for years.

People young and old worldwide buy Log Cabin Toys for many different reasons and applications. Schools, scouts, summer camps, ski and snowboard camps, sports teams, birthday parties, weddings, non profit organizations, hospitals, seniors centers, realtors, and full size log home manufacturers have all used our kits for group projects, fund raising and promotional gifts. Our personalized engraving is very popular for special events and promotions.

Yes. All Log Cabin kits contain all the materials and instructions needed to assemble the cabin. All of our kits contain a bottle of non-toxic white glue with an easy dispensing re-sealable tip for easy and convenient assembly.

The logs and roof parts of Log Cabin Toys are made from Western Hemlock. We use Western Red Cedar for some of the smaller parts that are laser cut and laser engraved.  All of the wood used is sourced locally in British Columbia. We pride ourselves on using local and renewable materials as much as possible providing our customers with a truly authentic and environmentally friendly Canadian product. There is no finish applied to our parts so it is non-toxic and safe for everyone.

Hemlock is naturally resistant to darkening with exposure to light. While all wood darkens over time with exposure to sunlight, hemlock often remains true to its original colour.  For dusting, a light damp cloth will work well however, if you do wish to add a protector hemlock readily accepts finishes ranging from clear coatings, transparent lacquer, varnishes, oils, or wax to a full selection of stains and paints.

Yes. Log Cabin Toys purchased for schools, daycares, hospitals, senior centers, assisted living, scouts, sports teams, summer camps and non profit organizations are eligible for a discount.  Minimum quantities apply. Send us a proof of your organization through our contact us page to qualify. 

We accept all major credit cards.

As a general rule, we don't include any paper invoicing in our packaging. We like trees, so we do everything via email.  If you'd like, we can include a personalized note with any order - just make sure that you get in touch with us before the order ships!

Yes, we ship worldwide. International shipping rates will apply and are calculated at checkout. 

Shipping

We ship via Canada Post expedited or express post from our location in Langley, BC, Canada within two business days of order placement.

The shipping charges for all orders are based on the weight of the order and are calculated automatically during checkout. - View our Policies.

Since all manufacturing is done on site at our factory all orders will be shipped from Langley, B.C.  Orders are generally processed and shipped within 2 business days of receipt of payment. Delays may be experienced during peak holiday season. Once shipped, delivery times vary depending upon the distance from Langley, BC. - View our Policies.

Please examine your order as soon as it arrives and contact us to report any damaged or missing parts. If an item has been damaged or missing parts contact us immediately to have those parts replaced free of charge.